The Parish Council of Armação de Pêra is committed to safeguarding all data collected in various situations, whether transmitted personally, electronically, or via postal means. The council ensures that the processing of personal data complies with the guidelines of the new General Data Protection Regulation (EU) 2016/679 of the European Parliament and Council, dated April 27, 2016, concerning the protection of individuals. In this regard, the Parish Council of Armação de Pêra works daily to implement the most appropriate measures to ensure compliance with the GDPR, maintaining confidentiality in data processing according to the legal bases of legitimacy, fairness, transparency, and limited to the purposes communicated to the data subjects during data collection. The information collected daily through the various services of the municipality (physical and electronic) is intended for exclusive administrative use, and we are committed to taking the necessary measures for the proper use of citizens' personal data. The Parish Council of Armação de Pêra also commits to ensuring that any citizen can request in writing the updating, correction, or deletion of their data, with a Data Protection Officer available for this purpose. The General Regulation on Data Protection – GDPR – (Regulation 2016/679 of the European Parliament and Council of April 27, 2016) stipulates, in Article 37, that public entities must designate a Data Protection Officer, so we inform that any matters related to this Regulation should be addressed to: Data Protection Officer of JFQ, (+351) 282 310 800 | geral@jf-armacaodepera.com | Edf. da Junta de Freguesia Nº54 8365-112 Armação de Pêra

Privacy Policy © 2023 Parish Council of Armação de Pêra. All rights reserved. The website of the Parish Council of Armação de Pêra and all associated pages starting with https://jf-armacaodepera.com are managed by the Managing Company. All content contained in these pages may not be reproduced by any means, electronic or mechanical, or by any information storage process without the permission of the Managing Company. All elements of the pages, including texts, images, files, and website design, are protected by legal provisions regarding Copyright and may not be used for commercial purposes without prior authorization. The use of any information present on this site must be requested at freguesiadesantaeugenia@sapo.pt, so that its use in other elements may be approved or not. All information and data used on the site were previously authorized. Any information sent via form or email to this site will be used solely for the website and for no other commercial entity. We believe that the site does not contain any content capable of damaging the different systems that may be used to view it. If any problem occurs during its display, the responsibility lies solely with the visitor, and the Managing Company will not be liable for any damages or costs incurred. All legislation eventually provided on this site does not exempt the consultation of the Diário da República, where the legal diploma in question has been duly published. The Managing Company reserves the right to take legal action against individuals or organizations whose actions may harm this website. At the time of the visit, each user declares to have read and accepted the above Legal Notices. Any clarification regarding problems or the privacy statement should be directed to geral@jf-armacaodepera.com.

The cookies used by the Parish Council of Armação de Pêra are anonymous, and no personal information of our users is stored in them, nor any other information that allows for personal identification. Our cookies are used to improve the experience of our users and to analyze the use of the site to optimize its existing functionalities.

At the Parish Council of Armação de Pêra, the following cookies are used: Session Cookies - to register user preferences, such as the language in which the site should be presented and to maintain authenticated user sessions. Cookies of this type are automatically deleted when the browser is closed. Persistent Cookies - to store necessary information between sessions; for example, a cookie of this type is stored to indicate that the user is aware of the cookie policy and to hide the message related to it. This type of cookie remains on the computer until its expiration date is reached or it is deleted by the user. This website uses the Analytics service provided by Google to improve its performance by recording generic information about the accesses received from anonymous cookies used for this purpose.

Return Policy

Objective: The Return Policy aims to provide clear and transparent guidelines on the procedures for returning products purchased in the online store/payments.

General Conditions for Return:

2.1. Deadline: Customers have a period of up to 30 days from the date of receipt of the product to request a return.
2.2. Product Condition: The product must be in perfect condition, showing no signs of use, with all original packaging, manuals, accessories, and any accompanying gifts.
2.3. Proof of Purchase: The customer must provide proof of purchase (invoice, receipt, order confirmation email, etc.) for the return to be processed.

Return Procedure:

3.1. Return Request: The customer must contact our Customer Service by phone, email, or through the contact form available on our website to request the return.
3.2. Evaluation: After receiving the return request, we will analyze it to verify whether all the conditions mentioned in section 2 are met.
3.3. Return Authorization: If the return request is approved, we will provide the customer with a return authorization number and instructions on how to proceed.
3.4. Product Shipping: The customer is responsible for shipping the product back to our company, following the provided instructions. We recommend using a delivery service with tracking to ensure the product's safety.
3.5. Inspection and Processing: After receiving the returned product, we will conduct an inspection to verify compliance with the established conditions. If everything is correct, we will process the return.
3.6. Refund Options: The customer may choose to receive a refund of the amount paid for the product, credit for a future purchase, or a replacement of the product for another of equal value.

Exceptions:
4.1. Customized Products: Customized products according to the customer's specifications may not be eligible for return unless they are defective.
4.2. Non-Eligible Products: Some specific products may have different return conditions due to the nature of the product. These conditions will be informed on the product page or during the purchasing process.

Final Considerations:

Our Return Policy aims to ensure a fair and transparent process for both parties. We reserve the right to update or modify this policy at any time, and the changes will be communicated clearly. It is important that customers read the return terms and conditions carefully before making a purchase in our online store.

In Portugal, the legislation addressing the return of products is Decree-Law No. 24/2014, of February 14, which establishes the legal regime applicable to contracts concluded at a distance and contracts concluded outside commercial establishments. This decree-law transposes into Portuguese law Directive 2011/83/EU of the European Parliament and Council, of October 25, 2011, concerning consumer rights. Decree-Law No. 24/2014 establishes the rights and duties of consumers and suppliers in the context of distance purchases, including rules for the return of products. It defines deadlines, conditions, and procedures for returns, as well as exceptions to this right.

It is important to emphasize that, in addition to Decree-Law No. 24/2014, there are other laws and regulations that may complement the return legislation in specific situations or particular sectors. Therefore, it is always advisable to consult a legal professional or competent authority for more detailed and up-to-date information on the matter. In addition to Decree-Law No. 24/2014, there are other laws and regulations that may complement the return legislation in Portugal. Some of them include: Portuguese Civil Code: The Civil Code addresses various aspects of consumer law, including provisions on purchase and sale contracts, civil liability, and consumer rights. Legal Regime on the Warranty of Consumer Goods: This regime, approved by Decree-Law No. 67/2003, of April 8, establishes consumers' rights regarding the warranty of consumer goods, including warranty periods and procedures to be followed in case of defects or non-compliance of products. Specific sector regulations: Some specific sectors, such as telecommunications or the financial sector, may have additional regulations addressing the return of products and services in those sectors. For example, in the telecommunications sector, ANACOM (National Communications Authority) has specific regulations on consumer rights and duties.

Additionally, it is important to mention that Portugal also follows the guidelines and regulations of the European Union regarding consumer rights. Thus, some European guidelines may influence national return legislation in Portugal.